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Approved by the General Director of PAKON LLC Order No. 01-12-2021 dated 01.12.2021 Conditions for the provision of services through the electronic service on the Internet at ww.packon.ru (Public offer)
1. General Provisions
1.1. These Terms are a public offer in accordance with article 435 of the Civil Code of the Russian Federation and determine the procedure for organizing the work of electronic service on the Internet at www.packon.ru (hereinafter referred to as the electronic service) and providing you, customers - individuals and legal entities, as well as individual entrepreneurs with services for the delivery of items and transportation of people (passenger taxi) by placing orders in electronic service. If you wish to change these Terms in any way, such change must be made in writing and signed by authorized representatives of the parties before the shipment is accepted for carriage. 1.2. In these Terms, unless otherwise directly follows from the context, the concepts listed below have the following meanings: a) We and the declensions of this pronoun mean PAKON LLC and our partners with whom We have concluded agreements. b) You - and the declension of this pronoun means the concept of the “customer” of Our services, the sender and recipient, the bearer and owner of the contents of the shipment, or any other person who has rights in relation to the shipment, who has accepted these Terms and who needs Our services for the delivery of the Shipments. If you are an individual under the age of 18, you should familiarize yourself with these Terms together with your parents or other legal representatives, while yours have the right to accept these Terms. parents or other legal representatives of yours. c) Operator - a legal entity registered in accordance with Russian legislation or the legislation of a foreign state, carrying out activities for the delivery of Parcels, having a contractual relationship with Us. d) Consignment - the subject of delivery. e) Order - your order in the electronic service (with a unique number assigned to the Order), which contains all the essential conditions for the provision of the ordered service to you. f) Invoice - a special form in the form of the Operator you have chosen, having a unique number and order number, containing the information necessary for the delivery of your Shipment in accordance with your Order placed in Our electronic service. g) Account - your account, which is created in the electronic service at the time of registration and allows you to identify (authorize) you by means of a unique username and password. You define the login and password for access to the Account yourself during registration. h) Personal account is a part of the electronic service that allows you to manage your account, place orders, change or delete personal data and other information specified during registration, receive information about the balance of your personal account, replenish the balance and make other actions provided for by the electronic service. i) Personal account - your personal account created in the electronic service at the time of your registration and linked to your account. k) Services - Our services for the delivery of Parcels and transportation of people (passenger taxi), including all additional services that have arisen in the process of providing you with the Services. l) Additional services - services provided to you additionally in the process of providing the Service. m) Insurance - the “insurance” option that you have chosen at the time of placing the Order and confirmed by the “Agree” option in Our electronic service. By confirming the “Agree” option, you agree with the rules and rates of insurance of the Shipment. n) Declared value - the value of the Shipment indicated by you when insuring the Shipment.
2. Rules for registration and use of the account
2.1. To receive the Service, you need to register in the electronic service and place your Orders in it. Registration implies: you enter your credentials and assign an account to you by the electronic service, which records any of your transactions in connection with your Orders, opens a personal account for you, which records all your financial transactions. You can create and delete accounts for your employees (without the consent of Us), or third parties (in agreement with Us), while you are responsible for the actions of such employees and third parties, as for your own. You independently determine the circle of persons to whom you transfer the data of your personal account, necessary for its authorization. Any person authorized on your behalf is considered authorized to represent your interests in the provision of services to you without additional confirmation. 2.2.2. We undertake to provide you with the resources of an electronic service for placing your orders, when you register, ensure that you assign an account, open a personal account, personal account, observe the confidentiality regime with respect to the information provided during registration. 2.2.3. We undertake not to disclose information about your account received after your registration (login and password) and are solely responsible for maintaining the confidentiality and security of your account and for all actions taken in relation to your account and through it. If We have doubts about the legality of using your account or the accounts of your employees / representatives, we have the right to block or forcibly change such accounts by notifying you about this at the email address you specified during registration. 2.2.4. We undertake to delete your accounts at your written instructions. To delete your account, you need to send an email about deleting an account indicating its name; 2.2.5. We have the right to: a) suspend the operation of the electronic service for preventive maintenance for no more than 2 days, if possible at night or on weekends, notifying you at least 2 days in advance by e-mail specified during registration. b) exchange information on the provision of services to you with third parties involved in the provision of the Services. 2.2.6. You commit yourself to: a) when registering and in the process of using the electronic service, indicate valid (truthful) information about yourself, your employees and representatives, as well as update your data so that they remain accurate and complete, otherwise We have the right to refuse you to create an account, or block or delete it at any time. b) not to transfer to third parties your accounting information and confidential information regarding Our relationship with the Operators, which will become known to you after placing orders in the electronic service. c) for security purposes and data storage, at Our request, sent electronically to the email address you specified when registering in Our electronic service, immediately change your access passwords to your electronic service accounts. We are not responsible for the consequences that have arisen for You as a result of failure to comply with this requirement. d) 3 (three) calendar days before the date of termination of the authority of your employee who has an account in the electronic service, delete the account of such an employee, otherwise you have no right to refer to the absence of your responsibility (as well as guilt) for the actions of your employees / representatives on the reason for the termination of their powers.
3. Features of placing orders and transferring items to operators
3.1. When placing an Order in the electronic service, you need to: a) indicate correct (reliable) information about the consignor and consignee, about the cargo (reliable weight, dimensions, pick-up address and contacts of the consignor, data on the type of cargo and its characteristics, the correct address of the consignee and his contact details), otherwise We we do not guarantee compliance with the terms and conditions of such delivery. b) transfer to the courier the Consignments duly executed in Our electronic service, attach to the Consignment all the necessary documents for the Consignment: a waybill printed from your account in Our electronic service, a list of attachments (if you are sending an order with a list of attachments), for international consignments - customs declaration, invoice, for dangerous goods - dangerous goods declaration. The subject, name, volumetric weight, assortment, quantity and other data characterizing the shipment must strictly correspond to your data specified when placing an Order in Our electronic service. c) if the Shipments that have not been completed in the electronic service were nevertheless transferred to the Operator for delivery, immediately inform Us about this by providing the number of the Consignment Note, the exact information about the Consignment and the contact details of the sender and recipient, otherwise the data of the Shipment will be recognized as unidentified and we will not be responsible for them. d) insure the Shipment, if insurance is mandatory, in accordance with the requirements of the Operator you have chosen. e) if you make changes to the Waybill after it has been saved in Our electronic service, immediately (within three hours) notify Us of the changes made by telephone or electronic communication, otherwise such changes in the Waybill may not be accepted For execution by us and you bear all the associated risks. f) if the representatives of the regulatory authorities have doubts about the reliability of the information provided about the Shipment, at Our request or the request of the Operator of your choice, within 3 days, provide additional documents requested by the regulatory authorities (originals or duly certified copies). In this case, We have the right to increase the delivery time of your Shipment. 3.2. You have the right to withdraw your Order within 10 minutes after placing the Order in the electronic service (if its execution is scheduled for the current day or during the current day). At the same time, if the Order has already been accepted for work, and the need for its cancellation persists, you (the user) undertake to reimburse Us the costs incurred in connection with the cancellation of such an Order, according to the rules and tariffs of the Operator you have chosen to execute the Order. … 3.3. Registration of customs documents for Shipments is in your area of responsibility. In the event of any claims from the customs authorities regarding the processing of customs documents, We are not responsible for increasing the delivery time of your Shipment. 3.4. We have the right to: a) check the nature of the investments, as well as the correctness of the volumetric and physical weight specified by you in the Order and the waybill, on special equipment at the Operator’s office (check weighing). If, during the verification process, a discrepancy is found between the physical or volumetric weight specified in the waybill and the result of the verification, then the higher value of the physical or volumetric reference weight determined on special equipment at the Operator’s office is taken as the basis for determining the cost of transportation. If the Consignment consists of several places, the weight calculation for each of the places is made separately, based on the larger indicator of volumetric or physical weight. b) increase the delivery time of the Consignment if you indicate incorrect information about the Consignment in the Order, suspend the acceptance / delivery of an unidentified Consignment until the reasons that prevent the delivery of the Consignment are clarified. In this case, the period of storage of the Shipment, recognized as unidentified until the elimination of the reasons preventing its sending, is paid by you according to the tariffs established by the Operator of your choice for the responsible storage of the Shipments. c) in case of repeated delay by You in payment for the services rendered by Us, demand from You to make an advance payment for the services provided on the basis of a separate Supplementary Agreement and issued invoices. d) unilaterally suspend the provision of services to you in case of violation of these Terms by you, as well as in case of delay in payment for the services rendered to you. At the same time, on the day of suspension of the provision of services to you, we will send you an appropriate notification by e-mail or telephone. e) refuse to accept the Consignment if the accompanying documents are incorrectly completed (the Sender’s signature on the Consignment Note, the absence or incorrect execution of the Documents for customs clearance of goods for international Consignments (invoices in English, customs declarations, a copy of the Sender’s passport). f) unilaterally increase the cost of services in the event that the Consignment exceeds the volumetric weight of the Consignment specified by you in the Consignment Note, as well as in the event that additional services are provided to you during the delivery of your Consignment. g) recognize your Shipment as unidentified if its characteristics were indicated by you inaccurately when placing the Order and this is an obstacle to the delivery of the Shipment. In this case, We will contact you immediately by the phone number you specified when placing an order in order to eliminate the obstacles identified for the delivery of your shipment; h) refuse to arrange delivery of prohibited Shipments. If you have transferred a prohibited Sending to the Operator (in accordance with the list of prohibited shipments established by the Operator), you undertake to pay Our costs associated with the return or disposal of this Shipment. i) suspend the operation of the electronic service for preventive maintenance, if possible at night or on weekends, notifying you at least 2 days in advance by e-mail specified during registration. j) engage third parties (Operators) integrated into the electronic service for the provision of the Services.
4. The procedure for the provision of services, their cost and payment
4.1. The procedure, terms for the provision of services and tariffs of the Operators are presented in the electronic service and on the websites of the Operators. Delivery times The items indicated in the electronic service when placing the Order are approximate and can be adjusted by the Operators. The estimated cost of Our services is determined based on the tariff of the Operator you have chosen, according to which the Consignment will be transported. The calculation of the cost for the delivery of your shipments is made in the electronic service in accordance with the parameters of the shipment specified by you when placing orders. The final cost of the Consignment is calculated by the Operator upon the provision of services to You and is unilaterally corrected by Us upon the Services provided, taking into account the results of control weighing and additional Services provided to You in the process of delivering the consignment. Additional Services include: insurance, forwarding, re-delivery, delivery in person, delivery with return, delivery on weekends, delivery with acknowledgment of receipt, return and disposal of your shipments, as well as payment for the shipment by the recipient (the service is free, but if the recipient refuses to pay for the shipment, then you shall pay our costs for the delivery of such shipment). If the cost of the Shipment has decreased as a result, the difference between the actual cost and the prepayment is returned to your personal account. If the cost of the Shipment has increased, We reflect this in Our invoices for payment of services. The provision of additional Services to you related to the delivery of your items shall be agreed with you in advance prior to the commencement of their provision by any of the following methods according to Our Choice: by phone calls to your landline and / or mobile phone number specified by you in the registration card when registering in electronic form service; or by sending emails to your email address specified by you in the registration card when registering in the electronic service; or by sending messages to your personal account in the electronic service. If, when transferring the Consignment / documents to the courier who will pick up from the Operator, it turns out that the paid weight, conditions of carriage, tariff and other conditions affecting the cost of transportation have been changed, the cost of such a Consignment will be recalculated and the difference will be taken into account in the form of a request for an additional payment or a refund to your personal account. You, using Our electronic service, independently choose from the list of the required Operator. At the moment of confirmation of the option “I agree with the terms of packon”, “Call a courier”, when placing an Order in our electronic service, you confirm: a) your unconditional acceptance of these Terms and Conditions, as well as the fact that all essential conditions for the provision of services have been fully agreed between Us and You; b) that you are familiar with and agree with the tariffs and conditions for the provision of services published in the electronic service and on the official website of the Operator you have chosen (including the cost of services and the timing of its delivery, the terms of compensation for your damage in case of partial / complete damage or loss of your Shipment, and NS.); c) that you have correctly and accurately indicated in your Order the content, the address of acceptance / delivery of the Consignment, the volumetric weight of the Consignment, the type and category of the Consignment, and are notified that on the basis of the information specified by You in the Order, We will generate an invoice for the Consignment in the electronic service ; d) that you are ready to transfer to the Operator’s courier the Consignment specified in the Order; e) The shipment does not contain goods prohibited for carriage. 4.2. Payment for Our services is carried out in rubles of the Russian Federation in one of the following ways: 4.2.1. In the manner prescribed by the agreement concluded between you and Us (for legal entities and individual entrepreneurs with whom We have concluded agreements on the provision of Services). 4.2.2. If you are a legal entity or an individual, or an individual entrepreneur (with whom we have not concluded an agreement on the provision of the Services) of our choice: a) full prepayment of the Services made by credit / debit card and other cards or methods specified on the website of our payment acceptance partner is accepted. The choice and use of the method of payment for services is made by you at your sole discretion and without any of Our responsibility. Security, confidentiality, as well as other conditions for using your chosen payment methods are outside the scope of these Terms and are governed by agreements (contracts) between you and the relevant payment organizations. b) We have the right to provide you with the Services on your order without prepayment, and you undertake to pay for it within 5 (five) working days from the date of the provision of the Service and invoicing in your personal account in the electronic service for the provided Service. c) if you are a legal entity or individual, or an individual entrepreneur (with whom we have not concluded an agreement on the provision of services), We have the right to issue you an additional invoice for prepayment of additional services, if without their provision it is impossible to deliver your shipment and suspend the delivery of your Departure until full payment. In this case, you must pay this invoice within 5 (five) calendar days from the date it was issued, or withdraw your Order and reimburse Us for the actual costs incurred, otherwise your Shipment will be disposed of, the money you paid for the delivery of the Shipment in this case will not be returned to you. In disputable situations, We have the right to claim in relation to the withheld Shipment, as well as the right to satisfy our claims from the value of the Shipments. 4.3 Delivery and acceptance of the services rendered and consideration of your claims are carried out by the Parties in one of the following ways: 4.3.1. In the manner prescribed by the agreement concluded between you and Us (for legal entities and individual entrepreneurs). 4.3.2. If you are a legal entity or individual, or an individual entrepreneur (with whom we have not concluded an agreement on the provision of services): Our services are considered to be rendered efficiently, in full and accepted by you, if within two weeks from the date of delivery of your shipment to the recipient you do not send us written comments (claim) regarding the quality or volume of services rendered to you.
5. Rejected items and dangerous goods
5.1. We do not accept for carriage:
Firearms, pneumatic, gas weapons, ammunition, edged weapons (including throwing weapons);
Potent, narcotic and psychotropic substances;
Radioactive, explosive, caustic, flammable substances and other names classified as dangerous goods;
Banknotes, traveler’s checks, securities, gold and silver bullion, currency, excise stamps, precious metals and stones;
Perishable foodstuffs;
Items that, by their nature or packaging, may pose a danger to the employees of the Operators, stain or spoil others Shipments or equipment;
Counterfeit goods - goods, labels, packaging of goods on which a trademark or a similar one to the extent mixing designation;
Animals and plants, human remains and dust;
Artistic values (paintings, icons, antiques, books published before 1950);
Pornographic materials;
Other investments in respect of which, in the opinion of the Operator, the safety or legality of transportation cannot be ensured. If we find an unacceptable Shipment, We, at our discretion, return it to you at your expense, or send you a request to pick up the Shipment at the address indicated by Us or the Operator. Returns and storage is at your expense. Storage of the specified Shipments cannot exceed 2 (two) days. After the expiration of the specified period, We have the right to proceed with the Shipment at our discretion, including dispose of it. In this case, you are not entitled to present any claims and assume the obligation to reimburse Us for all costs incurred. 5.2. We will not accept Shipments in respect of which you require compliance with a certain temperature regime during shipment / carriage. In the event that, for any reason, such a Shipment is accepted, We are not obliged to provide the temperature regime required by you and do not accept claims from you for compensation for losses in connection with non-compliance with this regime. These rules apply if you have not ordered the “Temperature Mode” Option or the Operator you have chosen does not provide this service at your chosen tariff. We do not accept Shipments for delivery to a post office box and to transport organizations with paperwork for further transportation. 5.3. In the event that items are found in the composition of the Shipments being transported, the transportation of which requires the mandatory registration of a Dangerous Goods Declaration, the Operator of your choice will issue it, and We will inform you about this. In this case, We have the right to increase the delivery time of your Shipment. You undertake the obligation to pay the penalty for not declaring the Dangerous Goods and completing the Declaration in accordance with the Tariffs of the Operator you have chosen, as well as pay all Our costs associated with declaring such goods and completing the Declaration. 5.4. We transport any identity documents only within the territory of the Russian Federation.
6. Undelivered, unreceived and refused Shipments
6.1. If, when trying to deliver the Consignment, it cannot be delivered to the Recipient or the Recipient refuses to accept it, We will try to immediately contact you to make a decision on further actions by the phone number you specified when placing an order in Our electronic service. 6.2. Not delivered and not received Parcels are delivered for temporary storage to the Operator at the delivery terminal. The period of free temporary storage of Parcels is determined by the Operator you have chosen and, as a rule, does not exceed two weeks from the date of receipt at the Operator’s delivery terminal. In the absence of our fault, you undertake the obligation to pay Us the costs incurred in connection with the forwarding, storage, destruction, return of the Shipment and repeated deliveries in accordance with the Tariffs of the Operator you have chosen. Changing the delivery address and / or the Recipient during the shipment process is possible only at your command. Unclaimed Shipments are stored for a period set by the Operator you have chosen. If the Operator was unable to complete the delivery due to lack of the necessary documents to comply with customs formalities, We will inform you about this immediately by the phone number you specified when placing an order in Our electronic service. If in all these cases the situation is not corrected within the period established by the Operator, We have the right to return the Shipment to you or arrange for the destruction of the Shipment at your expense - depending on your desire.
7. Document flow (courier delivery)
7.1. Confirmation of the acceptance of the Shipment is the signature of the Operator’s representative on the Waybill, printed from our electronic service, one of the copies of which remains with the Operator. When transferring the Consignment, you have the right to demand that the Operator’s representative present his passport and power of attorney to accept the Consignment. When providing transport forwarding services or organizing international transportation - acceptance of a Consignment for delivery is accompanied by the Sender’s transfer of shipping documents, which are usually required by state authorities along the route (bill of lading, invoice, etc.) and for customs clearance (invoice filled out in English and a customs declaration, which is filled in in Russian). 7.2. Confirmation of receipt of the Consignment by the representative of the recipient is the signature of the representative of the recipient with a decryption on the waybill. In some cases, at the request of the representative of the Operator, the representative of the recipient must provide the representative of the Operator with 1 copy. a certified copy of the power of attorney to receive the Shipment. If the power of attorney is not provided, the Operator’s representative has the right not to hand over the Consignment to the recipient, and in this case it will be considered refused due to your fault. One of the copies of the waybill remains with the recipient, and one of the copies remains with you. We only have an electronic copy of the Consignment Note for your Shipment. 7.3. The waybill form is presented in our electronic service and corresponds to the form of the waybill of the Operator you have chosen to deliver your shipment. 7.4. In the electronic service, the Parties in the authorized access mode transfer information and documents to each other (including invoices, invoices for payment of services, details of services provided) via information and communication channels without using digital signatures. Moreover, such information has the same legal force as information transmitted on paper or in the form of an electronic document signed with an electronic digital signature. The submission of original documents (invoices, acts, details) is carried out by uploading information to your personal account in the electronic service, followed by sending by mail (at your request, indicating the postal address) originals signed by Us, for an additional fee. 7.5. Taking into account the peculiarities of rendering services to you using the electronic service, at the moment you confirm the option “I agree with the packon rules”, “Call a courier” services through the electronic service are at Our choice: printed from your personal account details of your orders and / or electronic waybills, and / or route sheets, and / or delivery sheets signed by operators, and / or a printout from the websites of Tracking Operators about the status of your orders.
8. Document circulation (transportation of people)
8.1. In the electronic service, the Parties in the authorized access mode transfer information and documents to each other (including invoices, invoices for payment of services, details of services provided) via information and communication channels without using digital signatures. Moreover, such information has the same legal force as information transmitted on paper or in the form of an electronic document signed with an electronic digital signature. The submission of original documents (invoices, acts, details) is carried out by uploading information to your personal account in the electronic service, followed by sending by mail (at your request, indicating the postal address) originals signed by Us. 8.2. Taking into account the peculiarities of rendering services to you using the electronic service, at the moment you confirm the option “I agree with the packon rules”, you agree that the proper proof of confirmation of the provision of services by Us to you through the electronic service are at Our choice: printed from your personal account details of your orders and / or electronic waybills, and / or route sheets, and / or delivery sheets signed by operators, and / or a printout from the websites of Tracking Operators about the status of your orders.
9. Special conditions for the provision of all Services using the electronic service
9.1. In all cases not stipulated by these Terms and the agreement on the provision of services concluded with you (if any), the Services are rendered according to the Rules of the Operator you have chosen to provide the Service when placing an Order in the electronic service.
10. Responsibilities of the parties
10.1. We are not responsible for your losses incurred as a result of unauthorized use of your account through no fault of ours, including those incurred as a result of your failure to comply with our requirement to change the passwords of your account (and the accounts of your employees / representatives), for unidentified Shipments (goods , parcels), for the content (item, assortment, quantity, quality) of the Shipment, for the quantity, correctness and completeness of filling out by you (the sender) documents for your Shipment, for damage or damage Shipments that occurred as a result of the indication by you (the sender) of inaccurate or incomplete information in the waybill about the properties of the Shipments, the conditions of their transportation, processing, packaging and storage, for financial losses, such as the cost of alternative transportation, lost profits, loss of favorable economic opportunity or income, not received as a result of non-use of the goods, caused by any loss, damage to the goods or cargo place, or delay in its delivery, for damage or loss of any packaging, for loss, damage or damage, non-delivery of Consignments and goods or violation of the control deadlines for their delivery, if proven that such occurred due to force majeure circumstances (force majeure), the nature of the enclosure of the Consignment, as well as if the Operator could not start or continue sending / carriage of the Consignment for reasons beyond its control. In these cases, We undertake to take all measures that are reasonable from a practical point of view in the current situation, to start or continue to provide you with services. 10.2. We are not responsible for non-fulfillment of obligations to you arising from:
the commission by you or third parties of actions (inaction) that resulted in your failure to comply with your obligations and / or established rules and restrictions on shipments under these Terms;
the fact that the contents of the Consignment (cargo, parcel) is a prohibited item, even when the Operator accepted it for carriage by mistake;
actions or omissions of customs authorities, airline and airport officials, or government officials. 10.3. We are not responsible for the loss of income, profits, sales markets, reputation, as well as for indirect losses, unforeseen expenses, special types of damage, in any way connected, among other things, with violation of these Terms and conditions of contracts concluded with you. 10.4. Our responsibility for violation of obligations to organize the delivery of your items. 10.4.1. If your shipment has been insured, We will reimburse you for its cost through the insurance company according to the rules of the insurance company. In the event of damage or the insured Shipment (with a declared value), We are liable to you in the amount of the declared value, but not higher than the actually documented value of the investment, while the cost of the tariff fee for delivery and insurance of the Shipment will not be reimbursed to you. In other cases, Our liability to you in the scope and basis of its occurrence corresponds to the liability that by us is the Operator who carried out the delivery and is the direct executor of the Services, the obligations for the provision of which are violated. 10.5 We are not responsible for:
for road accidents and their consequences;
for violation of traffic rules;
for the life and health of passengers;
for the loss and damage of luggage, hand luggage and other valuable things;
for unlawful behavior of drivers, since they are not Our employees;
for the technical condition and insurance of taxi cars;
for insurance of passengers during the trip;
for compliance by the Operators chosen by you for the carriage of passengers, the mandatory requirements imposed by law on transportation of passengers and luggage by light taxis. 10.6. We are ready to assist you if you have any claims, accept your claims and forward them to the Operator, who is the direct executor of the Services, the obligations of which have been violated. In this case, We will act strictly in your interests. 10.7. We, satisfying your claim, transfer funds to you for its reimbursement not earlier than we receive them from the Operator, who bears appropriate responsibility to Us. 10.8. The term for consideration by Us of your claims is no more than two months from the date of receipt.
11. Final provisions
11.1. We have the right to change these Terms at any time and publish a new version of these Terms in Our electronic service. We notify you of such changes no later than the day such changes come into force by sending an electronic notification to the email address you specified when registering with Our electronic service. Continuing to use the services after the changes are made constitutes your acceptance of those changes. 11.2. When you form an Order in Our electronic service, enter the necessary information about yourself and about the Order, and your confirmation of the option “Call a courier”, “Call a taxi”, “I agree with the terms of the Operator” means your implicit actions to agree on all essential conditions for the provision of Our services to you and other actions associated with you. 11.3. Actions performed using your account are your actions and indisputable proof of your will to provide you with Our services. 11.4. At the moment of confirmation of the option “I agree with packon rules”, you - the Customer: a) express acceptance of the offer, and also fully and unconditionally accept the terms of the accession agreement in accordance with Article 428 of the Civil Code of the Russian Federation, by registering in Our electronic service, no additional actions on your part are required to accept these Terms; b) give your consent to the processing and storage of information and personal data, as well as to their transfer to the Operators in order to provide you with Our services; c) give your consent to receive information (e-mails and SMS notifications) about the operation of Our electronic service to your email addresses and phone numbers specified by you when registering your accounts in Our electronic service; d) accept the current document flow procedure with the use of your personal account. 11.5. In the event that you and Us conclude contracts for the provision of services, the provisions of such contracts take precedence over these Terms.